Journal

Calls

journal_einok = Accepted inbound call

journal_ausok = Successful outbound call

journal_ausnok = Unsuccessful outbound call

journal_einnok = Missed call

journal_calledagain = Accepted recall after missed call

journal_calledbackbyotheragent = Successful callback after missed call

journal_serien = Meeting

Other options are available when you move the mouse pointer over a journal entry.

Chats

In the journal Chats a distinction is made between individual chat and group chat. When you open a chat from the journal, all messages that are in the message history are loaded immediately.

Other options are available when you move the mouse pointer over a journal entry.

Fax

fax_2 = Incoming fax

fax_2 = Outgoing fax - sending

fax_ok2 = Outgoing fax - sent successfully

fax_x = Outgoing fax - failed

Search & Filter

Click on lens_journal in the upper right corner to display the search field. Search results are already displayed with the entry. To filter entries, click on ens_journal_filter. The filters can also be used without a search term.

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