Applications
Application 1
See the call volume for a defined day:
Click Overview.
Select a TeamDesk group.
Select hotline or direct calls.
Select the preferred time period and click Apply.
Now set the pattern to hour.
To view details, simply hover the mouse pointer over the diagram (Outgoing category for direct calls only):
Application 2
To be able to determine when there is a need for a part-time employee to fill gaps in accessibility:
Click on Call volume.
Select a TeamDesk group.
Select hotline or direct calls.
Select the preferred time period and click Apply.
The overview of missed calls or even the average call volume over the course of the week or day can reveal days or individual periods when the team’s accessibility may not be sufficiently assured.
To display details, simply move the mouse pointer over the diagram:
Application 3
Find out the team’s response times:
Click on Accessibility.
Select a TeamDesk group.
Select hotline or direct calls.
Select the preferred time period and click Apply.
The required information can be found in the diagram How was the hotline reachable? (for hotline calls):
Application 4
Compare the last week with the previous week:
Click Overview.
Select a TeamDesk group.
Select hotline or direct calls.
Select last calendar week as the desired period in the drop-down menu.
Choose Compare with and select Previous period from the drop-down menu.
Click Apply. The charts now show, in addition to the original data, those of the comparison period and the development (in percent) between the periods. To have details displayed, simply move the mouse pointer over the diagram:
