Expansion stages

Number of users

Operating mode – XPhone Connect as	User
UC Server with Windows 10/11 Professional (Small and medium business)	20
UC Server incl. CTI und Presence and UM services	5.000 [1]
Directory Service with Fax	10.000 [2]
Directory Service without Fax	16.000 [2]
Directory Service without Fax	16.000 [2]

[1]

Of which 2,000 mobile app users.

[2] (1,2,3)

Number of database entries and database type as well as number of faxes per hour are decisive for the maximum expansion stage of the server. Fax release over 5000 users when using client-side rendering.

Locations and connectors

The following standard limitations of the locations and connectors are to be considered during planning. If a larger number is required, the respective system environment must be tested with it and adapted if necessary.

• Max. locations : 50 with 5 configuration groups each

• Max. connectors: 50

TeamDesk

Hint

For max. number of calls and their hardware requirements, the requirements for softphone are valid.

Max. amount of	User
XPhone Users in TeamDesk groups	1000
TeamDesk groups / hotlines	125 (max. 8 per group) 250 (max. 1 per group)
TeamDesk member per group	125 (max. 8 per group)
Call distribution strategy	10 (max. 5 member per group)
Delay of server start per 25 TeamDesk groups	approx. 1 minute
Journal performance	10 calls/minute

Hint

• Delay of server start per 25 TeamDesk groups approx. 1 minute.

• Journal performance 10 calls/minute

• For max. number of calls and their hardware requirements, the requirements for softphone are valid.

Softphone

	Maximum amount of concurrent calls
Internal	3000
External (Single server Deployment)	100
External (with outsourced XCC)	200

The maximum expansion level of the softphone is generally to be calculated per call, since the transcoding requires the most computing power. It should be noted that the table above refers to simultaneous calls and that there is a serious difference between internal and external calls. For the calculation, the number of cores (cf. Intel® Xeon® processor E7 v4) for internal and external calls has to be added. The performance can be increased if Opus is configured as the codec for the PBX instead of G.711.

Meetings (Audio conferences)

Recommended maximum number…

… of simultaneous and active XPhone Connect Meeting: 25 … of participants per active XPhone Connect meeting: 25 … Participants in a total of one XPhone Connect Meeting: 125 … of participants in all active XPhone Connect Meeting (total): 250

Attention

For the meeting service and Softphone & AnyDevice to operate reliably, stably, and with good voice quality, the network must be VoIP Ready. We recommend separating or prioritizing voice and data on the network.

Hint

For participants via web meeting see Requirements for web meeting.

ScreenSharing

The own screen can be shared with a maximum of 25 XPhone Connect users (desktop client) at a resolution of 1080p. If you are in a VPN, the number of possible “viewers” can be drastically reduced.

Web-Meeting

Number of participants

• Maximum number of participants in total: 100

• Maximum number of participants in one meeting: 25

• Maximum number of meetings: 25

Resolution & Bandwidth

The number of participants depends on upload bandwidth, CPU & memory. If all requirements (see documentation) are met, we recommend a resolution of max. 1,920 x 1,080 pixels (Full-HD) for the presenter.

• PowerPoint presentation: 100kbps average bandwidth

• Document: 300kBit/s average bandwidth

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