OmniPCX Office (OXO)
CTI
Hint
With the Alcatel OXO switched on, there may be problems using the dial keypad in XPhone Connect Client; this function is not currently supported for the system.
System requirements
Alcatel OXO - OmniPCX Office (CTI)
Software version: Alcatel PCX Office release version 8.1
License requirements
There must be sufficient CSTA licenses for the lines that need to be monitored. See CSTA Server:
Management console > Hardware and limit values> Software key performance characteristics > CTI > CSTA
CSTA Server is the relevant entry
Monitoring corresponds to the monitor points (200)
Sessions refers to the CSTA sessions (25)
XPhone Connect Server
Supported from XPhone Connect Server V5.0
Configuring the telephone system
To configure an Alcatel-Lucent OmniPCX Office, the proprietary tool Alcatel-Lucent OmniPCX Office Management Console is required.
Connecting with the telephone system
In the menu Transfer > Connect, you have to login as Setter:
Troubleshooting for lines
The settings in Subscriber/base station list must be checked if lines behave in a different or undesired way. The most important points are outlined in LM:
Configuring XPhone Connect
System settings > Telephony & Meetings > Telephony > CTI
Click new landline gateway in the table header. The Create new landline gateway dialogue opens:
- PBX type:
Select Alcatel-Lucent OmniPCX Office (CSTA)
- Name:
Enter a unique name here.
- Dialling parameter:
Select a dialling parameter.
- Deactivated:
Set this flag if this gateway is to be pre-configured but not activated.
- Host name or IP address:
Enter the host name or the IP address of the telephone system here. The port name refers to the port configured at the Alcatel-Lucent OmniPCX Office (CSTA) for the CSTA service. (default: 2555).
System settings > Telephony & Meetings > Telephony > CTI > New Landline gateway
When the configuration is completed, click Save.
Diagnostics
You can find information on diagnostics here.
XPhone Connect Line configuration
System settings > Telephony & Meetings > Telephony > Lines
XPhone Connect Server > System settings > Telephony > Line There are no further peculiarities. The corresponding Lines and Users must be set up and configured in the XPhone Connect Server.
Advanced settings
Advanced settings are optional and only required in special cases. If desired or required by your company structure, you can use Add to specify the following additional parameters:
Name |
Description |
Value |
|
Lines are verified before creation; i.e. invalid phone numbers are filtered. Type: Numerical decimal or hexadecimal (starts with 0x) value |
0: off 1: On (default) |
When the configuration is completed click Apply and then Save to save the settings.
Parameter sets for lines (advanced settings) PBX nodes
The parameter sets for lines are optional and only required in particular cases. If desired or required by your company structure, you can specify additional parameters.Parameter: To do this, click on the tab Parameter sets for lines (advanced settings) and click Add. Assign a Name and a Description and click Add again to define a parameter. The following parameters are available:
Name |
Description |
Value |
|
Computer name for use in dynamic line allocation. Type: 1…N values separated by commas |
|
|
Enable agent features (logon/logoff to ACD, agent status) on the line. Hinweis: The telephone system must support the feature. The system load of the telephone system is increased after activation. Type: Text |
|
|
Einstellung nur für den Produktsupport vorgesehen Type: Numerical decimal or hexadecimal (starts with 0x) value |
When the configuration is completed, click Apply to apply the parameters and click Apply again and then Save to save the settings.
UM
System requirements
Alcatel OmniPCX Office (OXO)
Software version: Alcatel PCX Office release version 8.1
XPhone Connect Server
Supported from XPhone Connect Server V5.0
PBX configuration
Configuration of Alcatel-Lucent OmniPCX Office (OXO) and XCAPI
Hint
XCAPI and telephone system must be configured according to the XCAPI documentation.
Voicemail - Settings required for the telephone system
If voicemail is used, the CLI is a redirected partner for external callers flag must not be set! If it is set however, a caller forwarded to voicemail is identified as a voicemail owner and requested to enter his PIN.
System miscellaneous > System performance characteristics:
XPhone Connect Configuration - UM
Voicemail configuration
In the following example, 401 is entered as the internal phone number for voicemail. All other parameters were not changed (default).
System settings > UM > Voicemail > General
Message Waiting Indication - MWI configuration
If the telephone system is connected via CSTA, MWI is set or reset with CTI; this feature can, of course, only work, if a Line was configured for such an end device in the XPhone Connect Server under Telephony!
System settings > UM > Voicemail > MWI
Auto Attendant configuration
The telephone number for the Auto Attendant must be configured for PBX and always be forwarded to the XPhone Connect Server. You can find information about the XPhone Connect Auto Attendant hier.
Fax configuration
An internal fax number (configured beforehand in the telephone system) must be entered for the respective user. In this example, participant 101 has 301 as a fax number and the participant with 102 has 302 as a fax number. Nothing more is necessary to be able to send and receive faxes with the XPhone Connect Client.
User management > Location/Configuration group > User
For 101:
XCC
Hint
The SIP gateway for the AnyDevice, Softphone Mobile/Desktop, Meeting and TeamDesk functions is configured independently of the SIP trunk of the UM functions.
Configuring the PBX
Create trunk
Create a trunk for the XCC under External lines > SIP > SIP gateways (here 10.21.0.50).
Domain proxy
Enter the IP address of the XPhone Call Controller (XCC).
Default Transport Mode: UDP.
Customize remote SIP port (default 5060) - here 5062
Media
Results
Index 1: DT (SIP-Trunk)
Index 2: XCC
List of connections
The settings can be found under External lines > List of connections.
Add VoIP.
Assign trunk channels.
Select the gateway index (here 2-XCC).
Hint
If the SIP gateway has already been set up in XCC, the gateway status should change to Active.
List of bundles
In the example, this is set to XCC for the *501 trunk, VoIP is assigned via Details, and the name XCC is assigned if necessary.
System Miscellaneous
Here you can see the system features Part 1 and Part 2.
Routing
In the routing table, it is important to set up routing in the direction of XCC for internal as well as external numbers. The setting is made under Numbering > Auto routing > Auto routing: Prefixes. In this example, the XCC uses the code 9 for three-digit extensions. In addition, the network must be treated as Private!
Setup bundle for assignment in the automatic path search
Configure the *501 bundle with XCC assignment and adjust the selection table list accordingly to index 3 on bundle 2. In this case, the bundle *500 assigns the SIP connection (DT Telekom) with index 2 on nd 1.
Adjustment of call number plan
In Internal and public number plan, the additional bundle with the ID 9 must be configured with NÄT:Keep and Private Yes. Proceed in the same way for Private number plan.
Hint
The Treatment as Private is used because the Private Prefix is set in the automatic path search.
Traffic distribution Trunk XCC
If the routing does not work, check the VoIP line > Connection categories settings in with the List of trunks > Trunks: Details > Connection categories settings with the traffic distribution.
Hint
Likewise, you should check the matrix traffic distribution of the trunk to the provider and the authorizations of the subscribers.
Feature design
If the CLI for external diversion and CLI is diverted party if external caller parameters are not configured correctly, FollowMe will not work on account of an incorrectly transferred redirecting ID. Please note the following required information:
It is very important for an inbound AnyDevice call (FollowMe) that CLI for external diversion is checked.
CLI is diverted party if external caller must not be checked!
Configuration of the XPhone Connect Server
Dialling parameter
Depending on the release version and configuration of the PBX, the following parameters may differ from the description.
Optionally, the parameters DefaultLineToDisplayFmt and DefaultPhoneToDis-playFmt can also be set with the value 16 if there are problems with the number resolution.
System settings > Dialling parameters > Dialling parameters object > Advanced settings
Name: Flags Value: 16
SIP Gateway
System settings > Telephony & Meetings > Telephony > SIP > SIP Gateway Objekt
At Host name or IP address (local) you can see the remote side configured at the OXO (Domain Proxy).
Have you found a mistake on this page?
Or is something not formulated well or too vague? Then we look forward to receiving an e-mail, preferably with a suggestion for improvement, to doku@c4b.de. Thank you very much!