CTI gateway (landline gateway)
Activate logging on the XPhone Connect Server under System settings > Logging > Telephony gateways by setting the log level for the corresponding telephony gateway to “Debug messages”.
Reproduce the behaviour and note the details of the test (caller, called number, displayed number, times).
Deactivate logging on the XPhone Connect Server again under System settings > Logging > Telephony gateways by setting the log level for the corresponding telephony gateway to Off.
Now download the logs from the XPhone Connect server under System settings > Logging > Telephony gateways:
Select CTI gateway
Click on the Show log files button
Button Download > Button Download log files & diagnostic information.
Download** button > Download log files and diagnostic information** button.
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