General
Voicemail player
The voicemail player service on port 2528 runs on all IP addresses of the UM computer by default (”Automatic setting). This setting does not usually need to be changed. If however this is necessary, the IP address and port can be assigned individually in manual mode.
The IP address and port number are automatically transmitted to the clients so that no settings need to be configured on the client side.
Voicemail PIN
You can specify the minimum length of a voicemail PIN (2 - 9). A randomly generated individual PIN is sent in plain text to each user by e-mail. This PIN length is min. 6 digits if the minimum length has been set at >6. The PIN has no expiry date; it applies until changed by the user/administrator.
The following orders of numbers are not allowed for the PIN:
increasing (e.g. 1234)
decreasing (e.g. 4321)
identical (e.g. 1111)
Hint
Only new PINs are generated and sent when the user accesses his voicemail from the direct access number and the PIN has already been reset or never been assigned (is blank) or the PIN guidelines are not satisfied.
The PIN procedure only works when the external e-mail server is configured and valid e-mail addresses are entered in the user master data.
Telephony gateway routing
If voicemail greetings are activated whenever a call is forwarded to a hunt group, the list of hunt groups should be entered under Telephony gateway routing (normally only one number per telephone system). A hunt group can only be used when the signalling protocol also provides the phone number of the redirected connection (RedirectingID). Hunt groups used for specified users also need to be entered in the corresponding Voicemail settings of the location or the configuration group under Voicemail port.
If an employee wants to check the voicemail box, he dials e.g. 40123. If the voicemail box is to be activated, the employees are forwarded to 40123.
If the voicemail is to be activated by redirecting to a personal voicemail box (instead of using a common collection number), set a prefix in the “Prefix for automatic detection…” field. For example, if an employee diverts to 40<extension number> (for example, 40123) to activate the voicemail box, enter the value 40. The prerequisite for this is that a route 40xxx has been configured in the PBX. If the redirection to voicemail does not work correctly for a AnyDevice or Softphone, check this prefix if necessary. An AnyDevice (also softphone) uses only the prefix for redirection to voicemail:
Interaction when using the voicemail and AnyDevice or softphone function
When using Voicemail and AnyDevice or Softphone in parallel, please note the following:
If calls to an AnyDevice or softphone are routed to the user voicemail in certain cases (e.g. audio device not operational), a prefix for automatic recognition of the voicemail number for incoming calls must be configured in the voicemail configuration. In this case, it is not possible to use a voicemail collection number because the call number of the forwarded connection (RedirectingID) is not transmitted.
Hint
If the method Prefix is used for the automatic recognition… is used, you have to consider the prefix in the field Length of internal phone number in the CTI dialing parameter: For example, if the prefix is 40 followed by three-digit extensions, 5 must be entered as the length of the call number. Note that for call forwarding generally the CTI dialing parameter under System settings > Dialing parameter is relevant that the user’s line uses and not the dialing parameter assigned to the SIP trunk of the XCC. If you select a too small value in the field Length of internal call number, wrong displays at the Connect Client and faulty call forwardings will occur!
In the Advanced Settings the ClientVoicemailNumberType
parameter controls how the prefix is used, the default is 0
= auto-detect depending on whether the user has an AnyDevice line or not. You can change this behavior, e.g. force the use of the prefix+extension with the value 2
.
Call-Transfer
In the Call transfer field, you can specify the type of connection to be used when transferring calls via voicemail. The default setting is ECT - Controlled connection setup via holding, dialling and connecting. When using the XCAPI interface in this mode, the XCAPI holding music (MOH) is played. In the ECT with own MOH - Controlled connection setup by holding, dialling and connecting mode, the XPhone Connect Server can play the holding music. For more information, see the section MusicOnHold.
Tip
See chapter Music on hold (MoH) for more information.
The call deflection connection method has the advantage that XPhone Connect B-channel is released immediately when transferring the channel licenses. However, a call transferred with call deflection can not be retrieved (uncontrolled connection setup). To use the call deflection method instead of ECT to transfer certain telephone numbers, e.g. ACD telephone numbers, configure the area Enforce uncontrolled connection establishment (call deflection) for the following telephone numbers.
The following methods are available:
Method |
Description |
---|---|
ECT - Explicit Call-Transfer |
|
ECT without MOH |
|
ECT with own MOH |
|
Line Interconnect |
|
Call deflection |
|
For transfer destinations from greetings, waiting areas, UCDs and other Auto Attendants in particular, we recommend selecting the call deflection method (uncontrolled connection setup).
You can also configure the numbers for which call deflection is to be applied. To do this, simply enter the telephone number and click Add. Telephone numbers that were already added can be selected and deleted by clicking Remove.
If you activate the check box All internal telephone numbers with the prefix for automatic recognition of the voicemail number …, call deflection is enforced for all incoming calls made with this prefix. See Telephony gateway routing above.
Hint
Please make sure that you have enough channels and licenses depending on the connection!
The waiting external caller at the forwarding target access is only displayed for CTI participants whose devices are connected to the same PBX as the forwarding participant’s connection. Participants with AnyDevice can not use this action.
When connecting to a TeamDesk group, the Line Interconnect method is supported.
In order to release the B channels for certain forwarding destinations, the function Necessitate call deflection for the following phone numbers can be used.
The re-invite from the PBX or SBC must contain an SDP header for this, as the XCC may want to communicate directly with any SBC that may be present.
For the Alcatel OXE, this would be the parameter
Support Re-Invite without SDP = False
Advanced settings
Only change these settings when advised to do so by product support.
Click Add to configure special parameters and values. Click on Apply to save the selected parameter with the set values or on Cancel to discard the entries. You return to the general voicemail settings. You can now add further additional parameters, modify already existing ones via Edit or delete parameters with Remove. Click Save again to apply the selected parameters with the set values.
Telephone number signalling
The following settings can be made for the signalled telephone number. Parameter:
Name |
Description |
Value |
---|---|---|
CallerIdentification |
Caller identification for voicemail |
0 : off1 : On (default) |
CallTransferExtSignalizedNumberFormat |
Caller’s phone number format for call transfer to an external participant |
0 = SHORTEST1 = LOCAL2 = NATIONAL3 = INTERNATIONAL20 = Signalled telephone number of caller without conversion |
CallTransferExtSignalizedNumberType |
Sender phone number for call transfer to an external participant |
|
CallTransferIntSignalizedNumberFormat |
Caller’s phone number format for call transfer to an internal participant |
0 = SHORTEST1 = LOCAL2 = NATIONAL3 = INTERNATIONAL20 = Signalled telephone number of caller without conversion |
CallTransferIntSignalizedNumberPrefix |
This prefix is only used for the external telephone number of caller during a call transfer. |
|
CallTransferIntSignalizedNumberType |
Sender phone number for call transfer to an internal participant |
|
ClientVoicemailNumberType |
Defines the routing destination when forwarding calls to voicemail is activated by the software |
|
EnforceRecordName |
In case of queries via direct access number: enforce the recording of the user name |
0 = Do not enforce the recording of the name1 = Enforce the recording of the name |
IMAPAccessTimeout |
Timeout for IMAP access |
(in seconds) |
MakeTransferCallTimeout |
Maximum waiting time in milliseconds for call setup during call transfer (ECT, Line Interconnect) |
|
MWIHoldTime |
Discard MWI jobs after this time has elapsed |
(in seconds) |
MWIIdleTimeout |
Discard MWI jobs after this time has elapsed |
(in seconds) |
PersonalAnnouncementsDir |
Directory containing the user greetings |
|
PromptPhoneNumberFormat |
User’s phone number in personal greetings |
0 = Voicemail number from user master data in ‘SHORTEST’1 = Voicemail number from user master data without conversion2 = Called or redirected number from a call |
RedirectTimeout |
Maximum waiting time for the redirected number from the CAPI |
(in milliseconds) |
SmsNotificationSenderType |
Many users who are notified of new voicemails via SMS also want to call their voicemail box directly via this SMS. As the user’s mobile phone number is used as the sender ID for SMS notifications by default, the voicemail cannot be called and queried directly from the SMS. For this purpose, there is a setting that sets the voicemail number as the sender identifier of such SMS notifications and thus enables the user to call the voicemail box and retrieve the voicemail directly from an SMS notification. To change this, the parameter SmsNo must be set to the |
0 = User’s sender number (default)1 = Voicemail port from SmsNotificationSenderType template |
VMPClip |
Sender number for calls via the voicemail player Prevents cyclical redirections when listening to voicemails. If a voicemail is to be played on a telephone that has in turn diverted to the voicemail, an empty voicemail message results and the playback fails. The voicemail player service of the Unified Messaging System can automatically detect this and reject the connection. To do this, a sender number must be configured for the voice mail player. Add a special setting for this purpose:
Dial any call number that is unused so far, i.e. that does not belong to any fax or voicebox. The call number must be in the call number band that routes calls in the routing of the telephone system to the ISDN ports of the Unified Messaging System. Only change other settings in consultation with Product Support. |
< See description |
WaitBeforeAcceptCall |
Waiting time before incoming calls are taken |
(in milliseconds) |
WaitForFreeTransferChannel |
Maximum waiting time for the answer from a free channel during call transfer (ECT) |
(in milliseconds) |
WaitTransferDisconnectTimeout |
|
|
WaitTransferEventTimeout |
Timeout value for transferring calls during call transfer |
(in milliseconds) |
Blacklist for voicemail
The following settings can be made with regard to voicemail security. Parameter:
Name |
Description |
Value |
TransferBlackList |
Blocked phone numbers for call transfer: Enter a list, separated by commas, in the international phone number format with ‘+’ here. If the target participant’s phone number for the call transfer begins with a value from this list, the call transfer is prevented. |
e.g. +2, +5, +9, +491 |
CallTransferBlackListAlert |
Administrator alarm when a call transfer is attempted to a blocked phone number |
0 - Do not send administrator alarm email1 - Send administrator alarm email |
Have you found a mistake on this page?
Or is something not formulated well or too vague? Then we look forward to receiving an e-mail, preferably with a suggestion for improvement, to doku@c4b.de. Thank you very much!