General

Voicemail player

The voicemail player service on port 2528 runs on all IP addresses of the UM computer by default (”Automatic setting). This setting does not usually need to be changed. If however this is necessary, the IP address and port can be assigned individually in manual mode.

The IP address and port number are automatically transmitted to the clients so that no settings need to be configured on the client side.

Voicemail PIN

You can specify the minimum length of a voicemail PIN (2 - 9). A randomly generated individual PIN is sent in plain text to each user by e-mail. This PIN length is min. 6 digits if the minimum length has been set at >6. The PIN has no expiry date; it applies until changed by the user/administrator.

The following orders of numbers are not allowed for the PIN:

• increasing (e.g. 1234)

• decreasing (e.g. 4321)

• identical (e.g. 1111)

Hint

Only new PINs are generated and sent when the user accesses his voicemail from the direct access number and the PIN has already been reset or never been assigned (is blank) or the PIN guidelines are not satisfied.

The PIN procedure only works when the external e-mail server is configured and valid e-mail addresses are entered in the user master data.

Telephony gateway routing

If voicemail greetings are activated whenever a call is forwarded to a hunt group, the list of hunt groups should be entered under Telephony gateway routing (normally only one number per telephone system). A hunt group can only be used when the signalling protocol also provides the phone number of the redirected connection (RedirectingID). Hunt groups used for specified users also need to be entered in the corresponding Voicemail settings of the location or the configuration group under Voicemail port.

If an employee wants to check the voicemail box, he dials e.g. 40123. If the voicemail box is to be activated, the employees are forwarded to 40123.

If the voicemail is to be activated by redirecting to a personal voicemail box (instead of using a common collection number), set a prefix in the “Prefix for automatic detection…” field. For example, if an employee diverts to 40<extension number> (for example, 40123) to activate the voicemail box, enter the value 40. The prerequisite for this is that a route 40xxx has been configured in the PBX. If the redirection to voicemail does not work correctly for a AnyDevice or Softphone, check this prefix if necessary. An AnyDevice (also softphone) uses only the prefix for redirection to voicemail:

Interaction when using the voicemail and AnyDevice or softphone function

When using Voicemail and AnyDevice or Softphone in parallel, please note the following:

If calls to an AnyDevice or softphone are routed to the user voicemail in certain cases (e.g. audio device not operational), a prefix for automatic recognition of the voicemail number for incoming calls must be configured in the voicemail configuration. In this case, it is not possible to use a voicemail collection number because the call number of the forwarded connection (RedirectingID) is not transmitted.

Hint

If the method Prefix is used for the automatic recognition… is used, you have to consider the prefix in the field Length of internal phone number in the CTI dialing parameter: For example, if the prefix is 40 followed by three-digit extensions, 5 must be entered as the length of the call number. Note that for call forwarding generally the CTI dialing parameter under System settings > Dialing parameter is relevant that the user’s line uses and not the dialing parameter assigned to the SIP trunk of the XCC. If you select a too small value in the field Length of internal call number, wrong displays at the Connect Client and faulty call forwardings will occur!

In the Advanced Settings the ClientVoicemailNumberType parameter controls how the prefix is used, the default is 0 = auto-detect depending on whether the user has an AnyDevice line or not. You can change this behavior, e.g. force the use of the prefix+extension with the value 2.

Call-Transfer

In the Call transfer field, you can specify the type of connection to be used when transferring calls via voicemail. The default setting is ECT - Controlled connection setup via holding, dialling and connecting. When using the XCAPI interface in this mode, the XCAPI holding music (MOH) is played. In the ECT with own MOH - Controlled connection setup by holding, dialling and connecting mode, the XPhone Connect Server can play the holding music. For more information, see the section MusicOnHold.

Tip

See chapter Music on hold (MoH) for more information.

The call deflection connection method has the advantage that XPhone Connect B-channel is released immediately when transferring the channel licenses. However, a call transferred with call deflection can not be retrieved (uncontrolled connection setup). To use the call deflection method instead of ECT to transfer certain telephone numbers, e.g. ACD telephone numbers, configure the area Enforce uncontrolled connection establishment (call deflection) for the following telephone numbers.

The following methods are available:

Method	Description
ECT - Explicit Call-Transfer	Controlled connection setup via holding, dialling and connecting Music-on-Hold (MOH) is possible (where supported by the telephone system / CAPI). At least 1 channel must be free The caller does not hear a ring tone If the 2nd participant is busy or does not answer, the caller stays in the voicemail menu MakeTransferCallTimeout parameter can be configured (30 sec) Both channels are free after connection
ECT without MOH	As for ECT but without Music on Hold
ECT with own MOH	As for ECT but with own MOH In this case, the installed DefaultMOH.wav audio file from the VoiceMaiWorkflows\System\MOH\Install directory is played as music on hold. If you want a different music-on-hold, copy the corresponding audio file into the higher-level directory VoiceMaiWorkflows\System\MOH and rename the copied audio file to DefaultMOH.wav. In this case, the pre-installed music-on-hold file from the directory VoiceMaiWorkflows\System\MOH\Install is no longer played, but the audio file of your choice.
Line Interconnect	Controlled connection setup via dialling and interconnecting two channels Both channels are busy after connection (consider total number of B-channels!) If the 2nd participant is busy or does not answer, the caller stays in the voicemail menu MakeTransferCallTimeout parameter can be configured (30 sec).
Call deflection	Uncontrolled connection setup The caller hears a ring tone If the 2nd prticipant does not answer, the caller does not stay in the voicemail menu and may need to call again. Both channels are free after connection

For transfer destinations from greetings, waiting areas, UCDs and other Auto Attendants in particular, we recommend selecting the call deflection method (uncontrolled connection setup).

You can also configure the numbers for which call deflection is to be applied. To do this, simply enter the telephone number and click Add. Telephone numbers that were already added can be selected and deleted by clicking Remove.

If you activate the check box All internal telephone numbers with the prefix for automatic recognition of the voicemail number …, call deflection is enforced for all incoming calls made with this prefix. See Telephony gateway routing above.

Hint

• Please make sure that you have enough channels and licenses depending on the connection!

• The waiting external caller at the forwarding target access is only displayed for CTI participants whose devices are connected to the same PBX as the forwarding participant’s connection. Participants with AnyDevice can not use this action.

• When connecting to a TeamDesk group, the Line Interconnect method is supported.

  • In order to release the B channels for certain forwarding destinations, the function Necessitate call deflection for the following phone numbers can be used.

  • The re-invite from the PBX or SBC must contain an SDP header for this, as the XCC may want to communicate directly with any SBC that may be present.

    • For the Alcatel OXE, this would be the parameter Support Re-Invite without SDP = False

Advanced settings

Only change these settings when advised to do so by product support.

Click Add to configure special parameters and values. Click on Apply to save the selected parameter with the set values or on Cancel to discard the entries. You return to the general voicemail settings. You can now add further additional parameters, modify already existing ones via Edit or delete parameters with Remove. Click Save again to apply the selected parameters with the set values.

Telephone number signalling

The following settings can be made for the signalled telephone number. Parameter:

Name	Description	Value
CallerIdentification	Caller identification for voicemail	0: off 1: On (default)
CallTransferExtSignalizedNumberFormat	Caller’s phone number format for call transfer to an external participant	0 = SHORTEST 1 = LOCAL 2 = NATIONAL 3 = INTERNATIONAL 20 = Signalled telephone number of caller without conversion
CallTransferExtSignalizedNumberType	Sender phone number for call transfer to an external participant	0 = Empty or fixed MSN from UM gateway settings 1 = Calling party number
CallTransferIntSignalizedNumberFormat	Caller’s phone number format for call transfer to an internal participant	0 = SHORTEST 1 = LOCAL 2 = NATIONAL 3 = INTERNATIONAL 20 = Signalled telephone number of caller without conversion
CallTransferIntSignalizedNumberPrefix	This prefix is only used for the external telephone number of caller during a call transfer.
CallTransferIntSignalizedNumberType	Sender phone number for call transfer to an internal participant	0 = Empty or fixed MSN from UM gateway settings 1 = Calling party number
ClientVoicemailNumberType	Defines the routing destination when forwarding calls to voicemail is activated by the software	0 = Automatically, i.e. depending on whether the user has an AnyDevice line 1 = Voicemail port phone number 2 = Preferably the user’s personal mailbox number comprising the prefix for automatic detection of the voicemail phone number and the user’s extension number 3 = For networked PBXs if, for example, the user’s phone number has different dialing parameters than his voicemail number.
EnforceRecordName	In case of queries via direct access number: enforce the recording of the user name	0 = Do not enforce the recording of the name 1 = Enforce the recording of the name
IMAPAccessTimeout	Timeout for IMAP access	(in seconds)
MakeTransferCallTimeout	Maximum waiting time in milliseconds for call setup during call transfer (ECT, Line Interconnect)	0 = Automatic
MWIHoldTime	Discard MWI jobs after this time has elapsed	(in seconds)
MWIIdleTimeout	Discard MWI jobs after this time has elapsed	(in seconds)
PersonalAnnouncementsDir	Directory containing the user greetings
PromptPhoneNumberFormat	User’s phone number in personal greetings	0 = Voicemail number from user master data in ‘SHORTEST’ 1 = Voicemail number from user master data without conversion 2 = Called or redirected number from a call
RedirectTimeout	Maximum waiting time for the redirected number from the CAPI	(in milliseconds)
SmsNotificationSenderType	Many users who are notified of new voicemails via SMS also want to call their voicemail box directly via this SMS. As the user’s mobile phone number is used as the sender ID for SMS notifications by default, the voicemail cannot be called and queried directly from the SMS. For this purpose, there is a setting that sets the voicemail number as the sender identifier of such SMS notifications and thus enables the user to call the voicemail box and retrieve the voicemail directly from an SMS notification. To change this, the parameter SmsNo must be set to the value 1 on the XPhone Connect Server in the Advanced Settings. After restarting the services, the setting is adopted. The same applies to SMS notification for new faxes. Here the extended setting must be set under Settings>UM->Fax->General.	0 = User’s sender number (default) 1 = Voicemail port from SmsNotificationSenderType template
VMPClip	Sender number for calls via the voicemail player Prevents cyclical redirections when listening to voicemails. If a voicemail is to be played on a telephone that has in turn diverted to the voicemail, an empty voicemail message results and the playback fails. The voicemail player service of the Unified Messaging System can automatically detect this and reject the connection. To do this, a sender number must be configured for the voice mail player. Add a special setting for this purpose: Value: 13898 Dial any call number that is unused so far, i.e. that does not belong to any fax or voicebox. The call number must be in the call number band that routes calls in the routing of the telephone system to the ISDN ports of the Unified Messaging System. Only change other settings in consultation with Product Support.	< See description
WaitBeforeAcceptCall	Waiting time before incoming calls are taken	(in milliseconds)
WaitForFreeTransferChannel	Maximum waiting time for the answer from a free channel during call transfer (ECT)	(in milliseconds)
WaitTransferDisconnectTimeout	Maximum waiting time for setting up connections after call transfers	0 = Automatic (in milliseconds)
WaitTransferEventTimeout	Timeout value for transferring calls during call transfer	(in milliseconds)

Blacklist for voicemail

The following settings can be made with regard to voicemail security. Parameter:

Name	Description	Value
TransferBlackList	Blocked phone numbers for call transfer: Enter a list, separated by commas, in the international phone number format with ‘+’ here. If the target participant’s phone number for the call transfer begins with a value from this list, the call transfer is prevented.	e.g. +2, +5, +9, +491
CallTransferBlackListAlert	Administrator alarm when a call transfer is attempted to a blocked phone number	0- Do not send administrator alarm email 1 - Send administrator alarm email

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