Modules

The XPhone Connect Server logs internal processes and communication between the XPhone Connect Server and the XPhone Connect Clients in the operating system’s event display in the event log. This logging is automatically activated during installation; all events up to log level Information are logged.

If problems occur in certain areas, the log level can be increased. This can be done in the XPhone Connect Server under System settings > Logging > Modules, e.g. Connectors, and set Information (default) to Detailed debug messages for the desired category. Windows EventLog should always remain selected as the log source.

Hint

Unified messaging jobs, e.g. fax message reception, fax sending, voicemails etc. are not captured in this log, for this see Logging for unified messaging.
Here you will find instructions on how to set logging for certain problems and which data is required, e.g. in the event of support: Logging and tracing in support cases
You can also switch the logs on and off via the Powershell.

Module categories

Each module has different categories for which separate logging settings are possible. For example, the telephony module distinguishes between:

General
Client connections
External event service
Configuration
Line creation
PBX control
PBX driver
Phone number search
Security

You can find the categories of the individual modules below in the chapter of the corresponding module.

Possible settings

Logging settings can be made for:

all categories of all modules.

The settings can be made for all modules and thus also apply to all categories below them. To do this, click directly on Options in the overview list System settings > Logging > Modules and select Edit settings for all modules and logging categories. For more info see below: Change Log Settings.
or all categories of individual modules.

Alternatively, the settings can be made for an entire module and apply to all categories under it. To do this, click System settings > Logging > Modules > Module, then Options and select Edit settings for all logging categories. For more info see below: Change log settings.
or individual categories of individual modules.

Or you define the log behavior of a single category of a module, in which you call the module and adjust each individual category. To do this, click on System settings > Logging > Modules > Category and make the settings there.

Change log settings

Proceed as follows to change the log settings:

Click on the module whose log settings you want to set.
Select the data set / category you want to edit
Select Edit or click directly on the category name. The dialogue Change log settings opens.
Select the type of the log source in the dropdown list under General:
- Data base
- .NET Debug System
- Text (.Log) file
- E-mail
- User-defined
- EventhandlerWindows EventLog means that messages are output by the Windows event viewer. This is the preferred setting.
  
  The log source can be changed after explicit instruction from product support.
Select the type of the log level in the dropdown list:
- Detailed debug message
- Debug messages
- Information (default settings)
- Warnings
- Error
- off
Under Parameter, you can specify settings that are specific to the selected log property. For the Windows event viewer, you can enter the name of the log (Default: application) and the name of the source (default: XPhone Connect Server) can be provided.
Apply the settings by clicking Save.
Event logs can be sent as EVT or EVTX files with detailed error description as well as exact time information to the product support.

Overview of all modules

Analytics

The Analytics log module monitors and logs all important events in connection with Analytics (detailed evaluations of your users’ telephony behavior).

User information

The User information log module monitors and logs all important events in connection with the provision of current user information, e.g. presence and telephony status.

Client configuration

The Client configuration log module monitors and logs all important events in connection with the client configuration (if the settings are made via locations/configuration groups).

Client connections

The Client Connections log module monitors and logs all important events relating to the establishment and management of client connections.

Federation

The Fedaration log module monitors and logs all important events in connection with the federation of different servers (Microsoft Teams or other XPhone servers).

For privacy reasons, only headers of SIP packets in the Federation Module are output in logging, not the content of the packets (body).

Instant messaging

The Instant Messaging log module monitors and logs all important events in connection with chat messages.

Integration

The Integration log module monitors and logs all important events in connection with the Integration module.

Internal email server

The log module internal e-mail server monitors and logs all important events in connection with the internal e-mail server, which is responsible for the delivery of various e-mails.

Connectors

The Connectors log module monitors and logs all important events relating to line and user generation in connection with the connectors (text and AD connector).

Contact lists & teams

The log module Connectors monitors and logs all important events in connection with the XPhone Client contact list and synchronization with Microsoft Teams.

Meetings

The Connectors log module monitors and logs all important events in connection with meetings.

Presence control

The Push Notification log module monitors and logs all important events related to user presence control and calendar synchronization.

Push notification

The log module Push Notification monitors and logs all important events in connection with XPhone Connect Mobile (new chat messages, new voice messages, new fax messages, upcoming meetings, softphone mobile calls).

System

The System log module monitors and logs all system-relevant events (core components).

Telephony

The Telephony log module monitors and logs all telephony-related events.

Telephony journal

The Call journal log module monitors and logs all events relating to the creation of entries in the call journal and notifications of missed calls.

UM

The log module UM monitors and logs all events in connection with UM (fax, voice mail, AutoAttendant, SMS).

Webseite XPhone Connect Admin

The log module Website XPhone Connect Admin monitors and logs all events in connection with XPhone Connect WebAdministration.

XPhone Unified

The XPhone Unified log module monitors and logs all events in connection with the XPhone Connect XPhone Unified module.

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Or is something not formulated well or too vague? Then we look forward to receiving an e-mail, preferably with a suggestion for improvement, to doku@c4b.de. Thank you very much!