Modules
The XPhone Connect Server logs internal processes as well as communication between the XPhone Connect Server and XPhone Connect Clients in the application protocol in the event viewer of the operating system. This logging is activated automatically after installation; all events up to the log level Information are logged.
If problems occur in certain areas, the log level can be increased. To do this, you can select the relevant module, e.g. connectors, in the XPhone Connect Server under System settings > Logging > Modules and set the desired category from Information (default) to Detailed debug messages. As log source Windows EventLog should remain selected.
Hint
Unified messaging jobs, e.g. fax message reception, fax sending, voicemails etc. are not captured in this log, for this see Logging for unified messaging.
Module categories
Each module has different categories for which separate logging settings are possible. For example, the telephony module distinguishes between:
General
Client connections
External event service
Configuration
Line creation
PBX control
PBX driver
Phone number search
Security
You can find the categories of the individual modules below in the chapter of the corresponding module.
Possible settings
Logging settings can be made for:
all categories of all modules
The settings can be made for all modules and thus also apply to all categories below them. To do this, click directly on Options in the overview list System settings > Logging > Modules and select Edit settings for all modules and logging categories. For more info see below: Change Log Settings.
or all categories of individual modules.
Alternatively, the settings can be made for an entire module and apply to all categories under it. To do this, click System settings > Logging > Modules > Module, then Options and select Edit settings for all logging categories. For more info see below: Change log settings.
or individual categories of individual modules.
Or you define the log behavior of a single category of a module, in which you call the module and adjust each individual category. To do this, click on System settings > Logging > Modules > Category and make the settings there.
Change log settings
Proceed as follows to change the log settings:
Click on the module whose log settings you want to set.
Select the data set / category you want to edit
Select Edit or click directly on the category name. The dialogue Change log settings opens.
Select the type of the log source in the dropdown list under General:
Data base
.NET Debug System
Text (.Log) file
E-mail
User-defined
EventhandlerWindows EventLog means that messages are output by the Windows event viewer. This is the preferred setting.
The log source can be changed after explicit instruction from product support.
Select the type of the log level in the dropdown list:
Detailed debug message
Debug messages
Information (default settings)
Warnings
Error
off
Under Parameter, you can specify settings that are specific to the selected log property. For the Windows event viewer, you can enter the name of the log (Default:
application
) and the name of the source (default:XPhone Connect Server
) can be provided.Apply the settings by clicking Save.
Event logs can be sent as EVT or EVTX files with detailed error description as well as exact time information to the product support.
Overview of all modules and categories
Analytics
Available category:
General
User information
Available category:
General
Client configuration
Available category:
General
Client connections
Available category:
General
Federation
Available category:
General
Instant messaging
Presence
SIP
For privacy reasons, only headers of SIP packets in the Federation Module are output in logging, not the content of the packets (body).
Instant messaging
Available category:
General
Internal email server
Available category:
General
Conference calls
Available category:
General
Connectors
Available category:
General
Notifications from connectors (procedure)
Notifications from connectors (data access)
Managing contact lists
Available category:
General
Presence control
Available category:
General
Calendar synchronisation
Push notification
Available category:
General
System
Available category:
Database access in general
Database access for data objects
Database access for configuration change
Database access for contact lists
Communication between clients and XPhone Connect Server
Loading the modules of the XPhone Connect Server
License management
Security
Other system functions
Monitoring / automatic restart of the XPhone Connect Server
User management
Location management & configuration groups
Role management
Template management
Access to user-related settings
Telephony
Available category:
General
Client connections
External event service
Configuration
Line creation
PBX control
PBX driver
Phone number search
Security
Telephony - journal recording
Available category:
General
Notification for missed calls
Telephony - journal management
Available category:
General
Managing call journals
UM
Available category:
General
Client interface (used e.g. by UM services)
Website of XPhone Connect Admin
Available category:
General
Login module for XPhone Connect Directory
Available category:
General
for each client interface
for each data source
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