Modules

The XPhone Connect Server logs internal processes as well as communication between the XPhone Connect Server and XPhone Connect Clients in the application protocol in the event viewer of the operating system. This logging is activated automatically after installation; all events up to the log level Information are logged.

If problems occur in certain areas, the log level can be increased. To do this, you can select the relevant module, e.g. connectors, in the XPhone Connect Server under System settings > Logging > Modules and set the desired category from Information (default) to Detailed debug messages. As log source Windows EventLog should remain selected.

Hint

Unified messaging jobs, e.g. fax message reception, fax sending, voicemails etc. are not captured in this log, for this see Logging for unified messaging.

Module categories

Each module has different categories for which separate logging settings are possible. For example, the telephony module distinguishes between:

  • General

  • Client connections

  • External event service

  • Configuration

  • Line creation

  • PBX control

  • PBX driver

  • Phone number search

  • Security

You can find the categories of the individual modules below in the chapter of the corresponding module.

Possible settings

Logging settings can be made for:

  1. all categories of all modules

    The settings can be made for all modules and thus also apply to all categories below them. To do this, click directly on Options in the overview list System settings > Logging > Modules and select Edit settings for all modules and logging categories. For more info see below: Change Log Settings.

    logmod1

  2. or all categories of individual modules.

    Alternatively, the settings can be made for an entire module and apply to all categories under it. To do this, click System settings > Logging > Modules > Module, then Options and select Edit settings for all logging categories. For more info see below: Change log settings.

    logmod2

  3. or individual categories of individual modules.

    Or you define the log behavior of a single category of a module, in which you call the module and adjust each individual category. To do this, click on System settings > Logging > Modules > Category and make the settings there.

Change log settings

Proceed as follows to change the log settings:

  1. Click on the module whose log settings you want to set.

  2. Select the data set / category you want to edit

  3. Select Edit or click directly on the category name. The dialogue Change log settings opens.

  4. Select the type of the log source in the dropdown list under General:

    • Data base

    • .NET Debug System

    • Text (.Log) file

    • E-mail

    • User-defined

    • EventhandlerWindows EventLog means that messages are output by the Windows event viewer. This is the preferred setting.

      The log source can be changed after explicit instruction from product support.

  5. Select the type of the log level in the dropdown list:

    • Detailed debug message

    • Debug messages

    • Information (default settings)

    • Warnings

    • Error

    • off

  6. Under Parameter, you can specify settings that are specific to the selected log property. For the Windows event viewer, you can enter the name of the log (Default: application) and the name of the source (default: XPhone Connect Server) can be provided.

  7. Apply the settings by clicking Save.

  8. Event logs can be sent as EVT or EVTX files with detailed error description as well as exact time information to the product support.

Overview of all modules and categories

Analytics

Available category:

  • General

User information

Available category:

  • General

Client configuration

Available category:

  • General

Client connections

Available category:

  • General

Federation

Available category:

  • General

  • Instant messaging

  • Presence

  • SIP

For privacy reasons, only headers of SIP packets in the Federation Module are output in logging, not the content of the packets (body).

Instant messaging

Available category:

  • General

Internal email server

Available category:

  • General

Conference calls

Available category:

  • General

Connectors

Available category:

  • General

  • Notifications from connectors (procedure)

  • Notifications from connectors (data access)

Managing contact lists

Available category:

  • General

Presence control

Available category:

  • General

  • Calendar synchronisation

Push notification

Available category:

  • General

System

Available category:

  • Database access in general

  • Database access for data objects

  • Database access for configuration change

  • Database access for contact lists

  • Communication between clients and XPhone Connect Server

  • Loading the modules of the XPhone Connect Server

  • License management

  • Security

  • Other system functions

  • Monitoring / automatic restart of the XPhone Connect Server

  • User management

  • Location management & configuration groups

  • Role management

  • Template management

  • Access to user-related settings

Telephony

Available category:

  • General

  • Client connections

  • External event service

  • Configuration

  • Line creation

  • PBX control

  • PBX driver

  • Phone number search

  • Security

Telephony - journal recording

Available category:

  • General

  • Notification for missed calls

Telephony - journal management

Available category:

  • General

  • Managing call journals

UM

Available category:

  • General

  • Client interface (used e.g. by UM services)

Website of XPhone Connect Admin

Available category:

  • General

Login module for XPhone Connect Directory

Available category:

  • General

  • for each client interface

  • for each data source

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