Telephony gateways

Logging of communication with the telephone system (only CTI & XCC).

In contrast to the log settings mentioned above, the telephony gateway login is not activated as standard. This is where the communication between the XPhone Connect Server and the telephony gateways set up can be logged. Logging must run until the problem occurs or any malperformance on the client should be readjusted after activating logging. If the problem has been reproduced, logging must be deactivated by changing the log level from DEBUG to OFF. If logging is not activated (log level OFF), not all information is written back into the log file(s).

Edit logging settings

If you go to the telephony gateways area, all generated telephony gateways are displayed. Select the telephony gateway for which logging is to be activated and click Edit. Alternatively, you can click directly on the name of the telephony gateway. The Change logging settings for telephony gateway dialogue opens. Here, you can set the log mode (Debug notifications, Information, Only warnings, Only errors or Off) and the log directory. Depending on the type of PBX node, you will find different log files in the specified directory (CSTA, TAPI).

• Debug messages

  High level of detail: all information is logged.

• Information

  Medium level of detail: selected information is logged.

• Only warnings

  Low level of detail: only warnings and errors are logged.

• Only errors

  Lowest level of detail: only errors are logged.

Then, you send all (!) generated log files to your product support with an exact description of the procedure.

The entire communication between the XPhone Connect Server and the telephone system is only logged for this logging. Errors on the CTI Client should therefore be run separately without involvement by other lines connected to this telephony gateway. Alternatively, you can create another telephony gateway that monitors the affected line(s) if this is possible with the existing license. Logging is then only activated for the specially created telephone gateway.

Display log files

Show the log files by going back to the overview, selecting the requisite system and clicking Show log files.

Note on logging of SIP trunks (XCC)

If the Npcap tool was installed on the XPhone Connect Server, it is also necessary to create an SIP trace for the respective SIP gateway (trunk). Here, it is important that only the SIP packages are contained for this trunk. Hence, unnecessary information is not collected apart from information that is required for the communication between the telephone system and XCC.

Diagnostics

The current state of the respective gateway is shown here.

Clicking Update status will show new values (if available).

Clicking Restart connection … allows you to re-initialise the connection.

Attention

Keep in mind that existing connections are disrupted via the respective gateway when restarting.

Display log files

The log file for the selected telephony gateway is shown here. The following options are available:

• Select - Log files

  Show the log files saved for this gateway.

• Select - Date/Time

  Select the respective date here.

• Update

  Update the view here.

• Download

  Current log files can be downloaded here or all files of the day. Click Download log files & diagnosis information to create a zip file.

• Delete

  Delete either the active and/or old log files.

Central logging settings

Basic directory

Enter the path here which is to be used as the memory location for the log files. Leave this blank to use the default basic directory:

C:\Program Files\C4B\XPhone Connect Server\Telephony\Log

Storage period

Enter the storage period in days. As soon as these days are over, the log files are overwritten once they are of the corresponding age.

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