CTI

Hint

Watch our video tutorial: Configuration CTI.

Here you can configure the interface between the XPhone Connect Server and the PBX.

CSTA connections
e.g. OpenScape Business (CSTA), Alcatel OmniPCX Open/Enterprise (CSTA) etc.
Microsoft TAPI 2.x (local)
All PBXs in the list to be connected are connected via TAPI.

Telephony gateway data

Select New landline gateway at the top of the header to create a new PBX node. If you want to edit a PBX node, select one and click Edit.

PBX type:: Under PBX type, determine the interface with the telephone system using the dropdown list.

As soon as you selected a PBX type, entry fields for the connection settings will appear at the bottom. If the telephone system is connected via LAN, enter the Host name or the IP address and the Port.

Hint

If the telephone is connected via TAPI, these fields are not available.
Name:: Select a unique Name for the PBX data record.
Dialling parameter:: Select a Dialling parameter from the dropdown list. The dialling parameter must contain the main numbers that are set up in the telephone system.
Deactivated:: You can deactivate the PBX node by selecting the Deactivated check box. All lines connected to this node become inactive.

Advanced settings

Caution

Only change these settings when advised to do so by product support.

Advanced settings are optional and only required in special cases. If desired or required by your company structure, you can use Add to specify the following additional parameters, depending on:

PBX Typ	Name	Description	Value
Siemens HiPath CAP 3.0 (CSTA)	`CreateLineVerify`	Lines are verified before creation; this means that invalid phone numbers are filtered	`0`: off `1`: On (default)
	`CAPAppID`	Application ID of the CAP licenses used.	C4B CTI Solutions: C4B license for CAP (default) CAP-S: CAP-Lizenz CAP-A: CAP-Lizenz
	`CAPUser`	Name of the account on the CAP Server that is used to access CAP.	C4BCstaTel: (Default)
	`CAPPwd`	Password of the account on the CAP Server that is used to access CAP.	77777: (Default)
	`CAPMngPort`	Port number of the CAP management interface of the CAP Server.	8170: (Default)
Siemens HiPath 3000 (CSTA) / Unify OpenScape Voice (CSTA)	`CreateLineVerify`	Lines are verified before creation; i.e. invalid phone numbers are filtered.	`0`: off `1`: On (default)
Unify OpenScape Voice (CSTA) ab V8	`VerifyDeviceCode`	As of version 8, automatic line generation does not work any more as standard. In this case, the value 74 must be set for VerifyDeviceCode in the Advanced settings.	74
Microsoft TAPI 2.x (local)	`CAPAppID`	Application ID of the CAP licenses used.	C4B CTI Solutions: C4B-Lizenz für CAP (Default) CAP-S: CAP-Lizenz CAP-A: CAP-Lizenz
	`ProviderFileNameFilter`	Einstellung nur für den Produktsupport vorgesehen	-
	`ProviderFilter`	Einstellung nur für den Produktsupport vorgesehen	-
	`TAPIEnumFlags`	The following parameters are only used if the value here is 1: AdaptAddressNumbers ReplaceNumbers	1: Only then are the parameters indicated in the description used
	`TapiMode`	Mode used to assign an XPhone Connect Server line to the existing TAPI lines. Change these settings if, for example, the line address (= phone number) of the telephone is not unique in the system.	0: By the line address (default) 1: By the line name or permanentID 2: By the line name In modes 1 and 2, the lines may only be created using the line creation function.

Click Accept to accept the selected parameter and the values you have set for it or click Cancel to discard your changes. Cancel to discard your changes. This returns you to Change landline gateway. You can add additional parameters or modify existing ones with Edit or delete parameters with Remove.

In the Change landline gateway dialogue, click Save to import all settings. If you click Cancel, you will leave the settings dialogue and your changes will not be saved.

Parameter sets for lines

The parameter records for lines are optional and only required in special cases. If desired or required by your company structure, you can specify the following additional parameters, depending on the telephone system:

PBX Typ	Name	Description	Value
PBX Typ Microsoft TAPI 2.x (lokal)	`TAPILineName`	Einstellung nur für den Produktsupport vorgesehen
	`TAPILinePermanentID`	Einstellung nur für den Produktsupport vorgesehen

By clicking Add you can return to the Create parameter set for lines dialogue. You must enter a unique name and, as option, a description here. To enter the parameters now, click Add again, enter the required parameter and enter a value.

Hint

You can obtain parameters and values from product support. They will find out together with you, which parameters are useful for the corresponding circumstances and which values will result in a solution to the issue.

Click Apply to save the selected parameter with the set values or Cancel to discard the information. You return to the Create parameter sets for lines dialogue. You can add additional parameters, modify existing ones with Edit or delete parameters with Remove. Click Apply again to save the selected parameter with the set values or Cancel to discard the information and return to the Change landline gateway dialogue.

In the Change landline gateway dialogue, click Save to apply all settings. If you click Cancel, you will leave the setting dialogue and your changes will not be saved.

Have you found a mistake on this page?

Or is something not formulated well or too vague? Then we look forward to receiving an e-mail, preferably with a suggestion for improvement, to doku@c4b.de. Thank you very much!