Softphone

With XPhone Connect Softphone, the telephony functions of XPhone Connect can be used without a system telephone. The voice is input and output either via the computer’s microphone and loudspeaker, via a headset or also a conference system. You can use the softphone to replace your hardware telephone or use it in addition to your existing telephone.

With XPhone Connect Softphone, every employee always has their fixed extension number - regardless of which desk they pitch their tents or laptop at. The softphone is almost fully operational in terminal server environments as well as in virtualised environments (see Limitations).

The control of conversations in the XPhone Connect Client thus also allows direct access to functions of a headset, for example - the microphone can be muted in the telephone call or meeting and calls can be accepted or hung up via a button on the headset if the hardware is supported.

With the XPhone Connect Softphone you make calls in HD quality in a VOIP-Ready Network. All values that determine your call quality can be displayed at any time via a clear traffic light system if required.

Softphone is a AnyDevice, all functions and requirements apply equally to the XPhone Connect Softphone feature.

Example of incoming telephone calls

With office phone

As soon as a employee selects Softphone Desktop, all calls are forwarded to the XCC. Colleagues can see when the employee is available or on a call.

All telephony functions such as swap toggle, consultation, hold, etc., are available. The caller calls the company’s extension as usual.

1. An external caller calls an internal extension which has set a FollowMe call forwarding (CTI call forwarding). The PBX routes accordingly to the XCC.

2. The XCC can identify the called number to the Client 1 and calls this number.

3. As soon as the call is answered at AnyDevice 1, the media (RTP streams) are switched together.

Softphone only (without office phone)

1. An external caller calls an internal extension, which is always routed to the XCC at the PBX. - In the standard case, it is a number band, e.g. +4989840987XXX.

2. The XCC can assign the called number to the Client 5 and calls it.

3. As soon as the call is answered at the AnyDevice 5, the media (RTP streams) are switched together.

Example of outgoing telephone calls

If an employee wants to use Softphone Desktop in the home office, they select this in their XPhone Connect Client. If he now dials a phone number via the Client, the XPhone Client initiates the call. The employee has access to all telephony functions (consultation, toggle swap, conference, call transfer). The telephone status is also transmitted so that colleagues know when the employee is available or on a call.

Since Voice Over IP is used here, the employee does not have to pay any fees. Only the company phone number is displayed to the communication partner (One-Number).

One-Number Function

With Softphone Desktop, the office number is displayed for outgoing calls (Clip-No-Screening). With Softphone Mobile, the One Number function is also available to the XPhone Connect Mobile App.

1. An outgoing softphone call is initiated at XPhone Client 2 and the first call leg is established to XCC.

2. The XCC routes the call to an external destination in this case.

3. As soon as the call destination has accepted the call, the media (RTP streams) are switched together.

Payload Separation

The audio stream (SRTP) of both incoming and outgoing telephone calls with Softphone Desktop are usually routed via the company network. This requires a VPN connection to the company network for home workers.

With Payload Separation, the audio streams can be routed via the internet and the signalling can be done via the VPN despite an active VPN connection.

For this, the XCC for external media must be configured.

Have you found a mistake on this page?

Or is something not formulated well or too vague? Then we look forward to receiving an e-mail, preferably with a suggestion for improvement, to doku@c4b.de. Thank you very much!