Getting Started › Licensing

General

Technical terms

License request code

As part of your order, you have received an e-mail containing the license certificate PDF document. In this document you will find the license request code that you need to retrieve the licenses and bind them to an XPhone server.

Hardware ID

The hardware ID is a hash representation of selected parameters of your system. If you change the hardware of your computer (e.g. the Mac address), you must perform a License Rehosting.

You can read the hardware ID during the initial setup using Initial setup wizard. However, this initial setup wizard only appears once. After the initial setup, you can determine the hardware ID in the Web-Administration under System settings > Licenses > License management and then via the Import license package button.

Hint

The MAC address of the virtual machines on which the XPhone Server is running should be set statically, as otherwise the licence may become invalid and users may lose their client access if the MAC address and thus the hardware ID of the server changes when the VM is moved or migrated within the hypervisor.

System ID (X-ID)

The system ID (X-ID) is a unique XPhone identifier that is superior to the hardware ID. It identifies the XPhone system uniquely and independently of hardware changes.

MAC address

If you want to upgrade C4B products such as XPhone UC, XPhone Virtual Directory, XPhone Essentials or Octopus Desk, which are at the end of their life cycle (end-of-life), to XPhone Connect, you will need the MAC address (physical address) of your current system.

Determine the MAC address:

1. Open the command line on your system.

   For example, press the key combination Windows + R, enter cmd and confirm with Enter.

2. Enter the following command in the command line:

   ipconfig /all
   

3. Make a note of the MAC address (physical address) displayed in the output. - This address is required to link your new licenses to your existing system.

Important

The license upgrade cannot be carried out without this assignment.

Assignment

Licenses are assigned to a user as soon as the corresponding function is configured for them, regardless of whether this user actually logs on to the system. The location configuration (user administration) indicates which licenses are required in each case.

Users who do not currently require a license can be moved to a configuration group in which the corresponding functions are deactivated. Please note that any personal settings will be deleted and the deactivated functions will no longer be available, such as fax reception or voicemail box.

Insufficient licensing

If there are fewer licenses than required, the user-related licenses are distributed according to a defined scheme so that you can be sure that after a system restart, the licenses are reassigned to the same users as before the restart.

In the user overview (XPhone Connect Server > User administration > Location or Configuration group), you will then see a warning symbol in the column * for the corresponding users if they do not have sufficient licenses.

If you move the mouse over the warning symbol , the missing license(s) for the user will be displayed.

Types

User licenses

License	Description
OFFICE PLUS	This license enables functions such as unified journal for all communication channels, computer telephony integration (CTI), contact search and caller identification, appointment and meeting overview, presence management (incl. presence synchronization with Microsoft Teams), chat, SMS, team panel and integrations in Microsoft Outlook and HCL Notes. In addition, softphone, mobile app (incl. softphone, chat, journal and one-number service), AnyDevice for home office, meeting, conference server, screen sharing (1:n), federation with XPhone Connect and Microsoft Teams as well as a dashboard for integrating business applications.
TEAMDESK	User license for the caller management of hotlines including evaluations to improve the availability of teams.
VOICEMAIL	User license for the use of extensive voicemail functions in conjunction with the XPhone Connect Client, groupware, other applications or as a pure voicemail solution (stand-alone).
FAX	User license for the use of functions for sending and receiving faxes in conjunction with the XPhone Connect Client, groupware, other applications or as a pure fax solution (stand-alone)
TAPI	TAPI-Line license, which enables access to the CTI control of PBX extensions.
CONTACTS	User license for searching in directory services, applications and databases when using other UC systems/clients/end devices.

System licenses

License	Description
SERVER	Server license and prerequisite for the use of the extension licenses: OFFICE PLUS, TEAMDESK, TAPI, FAX, VOICEMAIL, AUTO ATTENDANT, ADDITIONAL DATABASES, CONTACTS, DASHBOARD
IP CHANNEL	Extension license: IP interface to the PBX for using fax, voicemail and auto attendant with PBX systems.
AUTO ATTENDANT	Extension license for using the XPhone Connect Auto Attendant.
ADDITIONAL DATABASES	Extension license for using 10 additional data sources with XPhone Connect Server.