Contacts by XPhone Documentation
With Contacts by XPhone for Microsoft Teams, you no longer have to search for contacts. Whether a contact is in SAP, Salesforce, Microsoft Dynamics or your Outlook folder doesn’t matter with Contacts by XPhone. Because here: one application = all contacts.
Start
The chapter System requirements describes the minimum hardware, software, network and operating system requirements that must be met in order to successfully install and operate CbyX. The chapter Installation contains step-by-step instructions for installing Contacts by XPhone.
Configuration
The chapter Configuration guides you through the basic steps to put Contacts by XPhone into operation and adapt it to your needs. You will learn how to put Contacts by XPhone into operation, license it, make important settings and configure initial integrations.
In the chapter Logging you will find everything you need to know about logging: It explains how and where logs are saved and how you can use them to monitor system operation. This provides you with detailed information on events and errors as required.
Finally, the chapter Troubleshooting provides specific instructions for troubleshooting and rectifying errors. It contains solutions for frequently occurring problems, tips on diagnostics and describes tools that will help you to get the system back to normal operation quickly.
All three chapters together provide you with all the tools you need to optimally configure and monitor the system and to react quickly in the event of a fault.
Technotes
The chapter Call number resolution describes the configuration of call number resolution in Microsoft Teams with the help of anynode and Audiocodes SBCs. It shows how to use these Session Border Controllers (SBCs) to correctly resolve incoming calls against contacts in your business applications so that you can recognize who is calling you in Microsoft Teams.
In Microsoft 365 Shared Mailbox Contacts you can find out how to link these contacts with Contacts by XPhone so that you can search for these contacts.
In the XPhone Connect Directory manual you can find out how to administer and configure the complete XPhone Directory.
Videos
We have created two videos on XPhone Connect Directory and Contacts by XPhone to help you get started.
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